Processing Times & Policies
Shipping charges are based on the recipient's address and the weight of the order. Voucher coupons that include shipping, will ship via UPS/USPS. If you elect to upgrade to an expedited shipping method, additional shipping charges will apply at checkout.
Total Time for DeliveryWe make every effort to ship your order as soon as possible. However, many factors contribute to delivery time. Our unique products are limited by availability and the additional production time required personalizing items. Please allow up to 7 Business days for personalized items to be completed. While we will do everything in our power to get your order to you within the stated delivery time. A number of issues impact delivery time during holiday rush seasons, such as delays with the carriers and even sometimes with our raw material providers/vendors. Additionally, when attempting to estimate delivery time, please consider the following: Credit card approval must be received prior to processing. Orders placed on Holidays and weekends will be processed the next business day and the additional time should be added to the delivery estimated time. During periods of high volume orders (Holiday Rush Orders) please expect some delays with respects to the delivery time. We will email you once your item ships. Please make sure that your spam filters allow our emails to be delivered to your inbox. Once an order has been shipped, please allow up to 10 days for our shippers to deliver your order.
Where We Ship
For your convenience we ship to all over the world.
Tracking an Order
When we ship your order you will receive a confirmation email containing the shipment tracking number. We will also provide a direct link to the carrier's package-tracking site.
RefundsWe apologize but we are unable to offer refunds on any personalized orders.
SubstitutionsIf an item is out of stock, Holly's Pink Barn may, in its sole discretion and at no extra cost to you, substitute another item for the out-of-stock item if Holly's Pink Barn, in its sole discretion, determines that the identical brand and product is available in a form that is of equal or greater value.
Changes to OrderBecause our products are handmade and personalized according to your specifications, a $20 reprocessing fee will be added to any/all changes requested after order placement, up until the time of shipment. Not all changes can be made.
Holly's Pink barn strives to provide our customers with the best shopping experience possible. If you are unhappy with your item, please let us know within 7 days of receipt. We will partner with you to ensure your satisfaction by offering either a replacement or repair of any defective items. Replacements are limited to the SAME ITEM ONLY (same initials, name and personalization, etc.).